Article 1 – Definitions

  1. Foundation: Make Some Noise Kids Foundation, which offers products and/or services through the webshop.
  2. Customer: any consumer or business buyer who places an order via the webshop.
  3. Agreement: any order for products or services confirmed by the foundation.
  4. Products: all physical goods and digital downloads offered by the foundation.

Article 2 – Applicability

  1. These terms and conditions apply to all offers, orders, and agreements via the webshop.
  2. By placing an order, the customer agrees to these terms and conditions.

Article 3 – Offer and Agreement

  1. The offer contains a clear description of the products and/or services offered.
  2. An agreement is concluded when the customer places an order and the foundation confirms it.

Article 4 – Delivery

  1. Physical products are generally shipped within 24 hours after the order is placed.
  2. The actual delivery time depends on the carrier.
  3. Digital downloads are available immediately after payment.

Article 5 – Right of Withdrawal & Returns

  1. The customer has the right to cancel the order of physical products within 14 days of receipt without giving reasons.
  2. During the reflection period, the customer must handle the product and packaging with care.
  3. Digital downloads are excluded from the right of withdrawal because they are delivered immediately.

Registering a Return

  • Returns must always be registered via the return form available on the website.
  • Without a completed return form, the return shipment cannot be processed.
  • After completing the return form, the customer can read the return instructions on the website under ‘Return Policy’.

Refund

  • Within 14 days after receipt of the return shipment and the fully completed return form, the purchase amount will be refunded.
  • If only part of the order is returned, the shipping costs will not be refunded.
  • Refunds will be made via the same payment method used by the customer unless otherwise agreed.

Article 6 – Warranty

  1. The foundation guarantees that the products comply with the agreement and the reasonable expectations of the customer.
  2. For physical products, the statutory warranty applies: the product must do what the customer can reasonably expect from it.
  3. Defects not caused by the customer will be resolved free of charge through repair, replacement, or refund.

Article 7 – Payment

  1. Payment can be made via iDeal and credit card, processed by Mollie.
  2. Orders will only be shipped after full payment has been received.

Article 8 – Customer Service

  1. For questions, complaints, or comments, customers can contact us via the contact form on the website or by email (info@makesomenoisekids.com).
  2. The foundation aims to respond within 2 working days.

Article 9 – Use of Digital Downloads

  1. Digital downloads are intended for personal use only.
  2. It is not permitted to copy, distribute, or resell them without prior written permission from the foundation.

Article 10 – Changes

  1. The foundation reserves the right to amend these general terms and conditions.
  2. In the event of changes, the customer will be informed via the website or by email.

Article 11 – Liability

  1. The foundation’s liability is limited to what is required by law.
  2. The foundation is not liable for indirect or consequential damages.

Article 12 – Privacy

  1. The foundation handles customer personal data with care.
  2. For more information, the foundation refers to the separate privacy policy.

Article 13 – Applicable Law

  1. All agreements are governed by Dutch law.
  2. Disputes will be submitted to the competent court in the Netherlands.